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WebinarsIsotec Security Auto Attendant System Will Reduce Workload and Facilitate Security
The benefit of using an auto attendant becomes readily apparent to companies who are adopting the technology. There is no need for expanding personnel to hire additional operators, and customer service levels rise after taking on an auto attendant solution that meets the needs of the organization.
Auto Attendant Editorial Features
Auto Attendant Directory Data Accurately Manages Enterprise Contacts
As the complexity of business communications applications increases, there is a greater need for accurate contact information. This dynamic with a mobile workforce that must remain connected introduces the need for robust contact data management processes. The most valuable asset of a company's communications infrastructure is the contact directory data empowering today's assorted communications applications.
As the complexity of business communications applications increases, there is a greater need for accurate contact information. This dynamic with a mobile workforce that must remain connected introduces the need for robust contact data management processes. The most valuable asset of a company's communications infrastructure is the contact directory data empowering today's assorted communications applications.
Jail Uses Auto Attendant Solution to Streamline Call Traffic
In today's economy, companies need to keep up with new technology and outpace the competition on a tighter budget. Many businesses are considering investing in an auto attendant solution to upgrade their telephony system. At the Buffalo County Jail, the days of talking to a person when someone calls are over. Since Tuesday, the jail phone system has been automated. Sheriff Neil Miller implemented an auto attendant and interactive voice response (IVR) system by Telmate to provide information to the public about the jail and inmates.
In today's economy, companies need to keep up with new technology and outpace the competition on a tighter budget. Many businesses are considering investing in an auto attendant solution to upgrade their telephony system. At the Buffalo County Jail, the days of talking to a person when someone calls are over. Since Tuesday, the jail phone system has been automated. Sheriff Neil Miller implemented an auto attendant and interactive voice response (IVR) system by Telmate to provide information to the public about the jail and inmates.
Auto Attendant Streamlines Operations for Arnot Ogden Medical Center
Growth is generally a positive thing, but it can have negative consequences when not handled effectively. When a company grows its customer base beyond its resources for support, it can be difficult to handle all calls efficiently and effectively. Fortunately, an auto attendant can fill the growth gap.
Growth is generally a positive thing, but it can have negative consequences when not handled effectively. When a company grows its customer base beyond its resources for support, it can be difficult to handle all calls efficiently and effectively. Fortunately, an auto attendant can fill the growth gap.
Parlance's Auto Attendant Gives Teaching Hospital a Quieter Environment for Patients
Caritas St. Elizabeth's Medical Center, a teaching hospital of Tufts University School of Medicine that offers patients access to Boston's most respected physicians and advanced treatments, needed an auto attendant to reduce the amount of internal transfer requests to the switchboard and eliminating overhead paging.
Caritas St. Elizabeth's Medical Center, a teaching hospital of Tufts University School of Medicine that offers patients access to Boston's most respected physicians and advanced treatments, needed an auto attendant to reduce the amount of internal transfer requests to the switchboard and eliminating overhead paging.
SUNY Brockport Finds Immediate Benefit in Parlance Auto-Attendant Solution
While not-for-profit organizations may find offering customer service more challenging than for-profit companies, that doesn't mean they don't have a driving need to do so. What they do need, however, is to be more choosy with the solutions they buy, since few of them have money to waste. This is particularly true with their telecommunication systems.
While not-for-profit organizations may find offering customer service more challenging than for-profit companies, that doesn't mean they don't have a driving need to do so. What they do need, however, is to be more choosy with the solutions they buy, since few of them have money to waste. This is particularly true with their telecommunication systems.
Parlance's nameConnector Solves Colgate University's Switchboard Traffic Problems
Parlance Corporation is known in the auto attendant space as a company that simplifies enterprise communications by leveraging an organization's contact directory data to power an auto attendant solution that better manages call traffic.
Parlance Corporation is known in the auto attendant space as a company that simplifies enterprise communications by leveraging an organization's contact directory data to power an auto attendant solution that better manages call traffic.
RingCentral Becomes Enhanced Auto Attendant Solution for Small Businesses
Small businesses have always had the simple yet nagging problem of implementing an efficient way to answer phones with a consistent, professional presence. Business leaders must make a decision whether to hire a receptionist and pay the base salary plus all those extra costs or get an auto attendant. So, which should they choose?
Small businesses have always had the simple yet nagging problem of implementing an efficient way to answer phones with a consistent, professional presence. Business leaders must make a decision whether to hire a receptionist and pay the base salary plus all those extra costs or get an auto attendant. So, which should they choose?
Auto Attendant Provider Parlance to Exhibit at ACUTA 41st Annual Conference & Exhibition
Education, interaction, exhibition, recognition and location are among the many reasons why the 41st Annual Association for Information Communications Technology Professionals in Higher Education (ACUTA) Annual Conference & Exhibition is the place to be this spring. ACUTA's Program/Content Committee and professional staff seek out the best presenters on the latest topics to provide the valuable educational experience at the Annual Conference.
Education, interaction, exhibition, recognition and location are among the many reasons why the 41st Annual Association for Information Communications Technology Professionals in Higher Education (ACUTA) Annual Conference & Exhibition is the place to be this spring. ACUTA's Program/Content Committee and professional staff seek out the best presenters on the latest topics to provide the valuable educational experience at the Annual Conference.
Parlance's "smartDialog" Improves the Caller Experience
Parlance Corporation, a provider of innovative operator services solutions, is readying its new "smartDialog" application for general availability, and will include smartDialog as a primary component of its upcoming product release. One of Parlance's service engineers noticed while doing .WAV file analyses of a customer's missed connections that callers would often allow a call to be transferred to an incorrect destination even though the verifying name was played back for them.
Parlance Corporation, a provider of innovative operator services solutions, is readying its new "smartDialog" application for general availability, and will include smartDialog as a primary component of its upcoming product release. One of Parlance's service engineers noticed while doing .WAV file analyses of a customer's missed connections that callers would often allow a call to be transferred to an incorrect destination even though the verifying name was played back for them.
SYSCO Discovers Productivity Benefits with Auto Attendant Deployment
The benefit of using an auto attendant becomes readily apparent to those companies adopting the technology. There is no need for expanding personnel to hire additional operators, and customer service levels rise after taking on an auto attendant solution that meets the needs of the organization.
The benefit of using an auto attendant becomes readily apparent to those companies adopting the technology. There is no need for expanding personnel to hire additional operators, and customer service levels rise after taking on an auto attendant solution that meets the needs of the organization.
Parlance Corporation's nameConnector Solution Delivers Easy Enterprise Connectivity
Textron, Inc., a Providence, Rhode Island-based Fortune 500 Company, was having connection problems. When employees were away from the company's branches on business, they were having difficulty connecting with other employees back home.
Textron, Inc., a Providence, Rhode Island-based Fortune 500 Company, was having connection problems. When employees were away from the company's branches on business, they were having difficulty connecting with other employees back home.
Sound Telecom Puts iFly Seattle's Auto Attendant in the Cloud
Sound Telecom, a nationwide provider of telephone answering, call center and unified communication services, designed an auto attendant help desk solution for SkyVenture's iFly Seattle with a focus on direct customer support.
Sound Telecom, a nationwide provider of telephone answering, call center and unified communication services, designed an auto attendant help desk solution for SkyVenture's iFly Seattle with a focus on direct customer support.
Hewitt Chooses Parlance for Auto Attendant Solution
Hewitt Associates, the world's largest provider of multi-service HR business process outsourcing (BPO), met a challenge of increased switchboard call volume that needed a fast and efficient solution. Hewitt will handle more than 70 million HR-related customer interactions from nearly 20 million employees and retirees this year, so the company needed an auto attendant industry leader like Parlance to implement an innovative solution to Hewitt's problem.
Hewitt Associates, the world's largest provider of multi-service HR business process outsourcing (BPO), met a challenge of increased switchboard call volume that needed a fast and efficient solution. Hewitt will handle more than 70 million HR-related customer interactions from nearly 20 million employees and retirees this year, so the company needed an auto attendant industry leader like Parlance to implement an innovative solution to Hewitt's problem.
Auto Attendant Programs Ensure Quality Customer Care for Reader's Digest
Many companies try to effectively balance both inbound and outbound calls. When the call volume continues to increase, it can grow to a level of difficult manageability to ensure quality care for each caller. Reader's Digest recently fell into this predicament.
Many companies try to effectively balance both inbound and outbound calls. When the call volume continues to increase, it can grow to a level of difficult manageability to ensure quality care for each caller. Reader's Digest recently fell into this predicament.
Auto Attendant Implementation Drives Efficiency in Healthcare Environment
Larger companies tend to have a challenge when calls come into the organization - identifying and implementing the best way to route them to the right individual. Some will opt to employ a live operator to answer each call, while others need a more automated approach. Fortunately, Parlance offers an auto attendant to help along the way.
Larger companies tend to have a challenge when calls come into the organization - identifying and implementing the best way to route them to the right individual. Some will opt to employ a live operator to answer each call, while others need a more automated approach. Fortunately, Parlance offers an auto attendant to help along the way.
Auto Attendant Provider Parlance Helps Healthcare Organizations with Call Management
What if you had an employee who never called in sick or took a vacation, and yet remained pleasant at all times to staff and patients? Auto attendant company Parlance has a name for that, and they call it nameConnector. Blue Cross/Blue Shield of Massachusetts has had success in using nameConnector for some time.
What if you had an employee who never called in sick or took a vacation, and yet remained pleasant at all times to staff and patients? Auto attendant company Parlance has a name for that, and they call it nameConnector. Blue Cross/Blue Shield of Massachusetts has had success in using nameConnector for some time.
Parlance's Auto Attendant Connects Colleges and Universities
Parlance Corporation, one of the original pioneers of speech recognition technology for enterprise environments, is focused on increasing the efficiency of voice networks. By using the nameConnector Service, colleges and universities can ensure that all calls are handled in a timely manner. Multi-layered auto attendants are eliminated, hold times are drastically reduced and operators are free to help callers who need assistance.
Parlance Corporation, one of the original pioneers of speech recognition technology for enterprise environments, is focused on increasing the efficiency of voice networks. By using the nameConnector Service, colleges and universities can ensure that all calls are handled in a timely manner. Multi-layered auto attendants are eliminated, hold times are drastically reduced and operators are free to help callers who need assistance.
An Auto Attendant Can Replace Your Full-Time Receptionist
An auto attendant also known as an IVR (Interactive Voice Response) is a phone system term that refers to the technology that automates interactions with callers. Many companies are using auto attendants to reduce the cost of common sales and service. An auto attendant can even take the place of a full-time receptionist.
An auto attendant also known as an IVR (Interactive Voice Response) is a phone system term that refers to the technology that automates interactions with callers. Many companies are using auto attendants to reduce the cost of common sales and service. An auto attendant can even take the place of a full-time receptionist.
Auto Attendant: Speech Recognition Software Slow to Take Off in Some Call Centers
It would seem speech recognition, a technology designed to decipher the words pronounced by callers to best direct them to an individual or department within a call center, would be experiencing high adoption rates - especially with the emergence of Apple's Siri - but a recent study is showing that call centers are alternatively "hanging up" on these capabilities in the U.K.
It would seem speech recognition, a technology designed to decipher the words pronounced by callers to best direct them to an individual or department within a call center, would be experiencing high adoption rates - especially with the emergence of Apple's Siri - but a recent study is showing that call centers are alternatively "hanging up" on these capabilities in the U.K.
When is it Appropriate for Businesses to Install an Auto Attendant?
Calling into larger organizations can sometimes be a gamble, as a short wait time is never guaranteed. Quite often, we have to cross several hurdles before successfully reaching our desired department or recipient.
Calling into larger organizations can sometimes be a gamble, as a short wait time is never guaranteed. Quite often, we have to cross several hurdles before successfully reaching our desired department or recipient.
Parlance Reveals Fortune 100 Companies Favor Auto Attendants
What do companies like Wal-Mart, General Electric, AT&T, and Hewlett-Packard have in common? Other than being renowned for their respective products and services portfolios, they are also classified as Fortune 100 companies.
What do companies like Wal-Mart, General Electric, AT&T, and Hewlett-Packard have in common? Other than being renowned for their respective products and services portfolios, they are also classified as Fortune 100 companies.
Employee Churn Drives Demand for Auto Attendant Capabilities
Employee churn - it costs money, brings down morale and hurts customer service. Are there tried and true methods for protecting the employee base? According to a recent General Social Survey, employees located in the United States with stock ownership in their company were four times less likely to be laid off during the Great Recession than those without stock ownership.
Employee churn - it costs money, brings down morale and hurts customer service. Are there tried and true methods for protecting the employee base? According to a recent General Social Survey, employees located in the United States with stock ownership in their company were four times less likely to be laid off during the Great Recession than those without stock ownership.
Handle Auto Attendant Features of IVR with Front Office Assistant
Android has another front office assistant app, cleverly named the Front Office Assistant. Consulting firm RIIS has announced the release of the app, which is intended to be a way for businesses to manage the auto attendant functions of their IVR system using an Android tablet, according to RIIS officials.
Android has another front office assistant app, cleverly named the Front Office Assistant. Consulting firm RIIS has announced the release of the app, which is intended to be a way for businesses to manage the auto attendant functions of their IVR system using an Android tablet, according to RIIS officials.
Why Does Your Auto Attendant Talk Like a Girl?
This reporter suspects there's quite the market for name-brand voices in the auto-attendant market -- Mel Gibson as William Wallace urging you to select one, two or three; Humphrey Bogart on a travel site would be particularly notable.
This reporter suspects there's quite the market for name-brand voices in the auto-attendant market -- Mel Gibson as William Wallace urging you to select one, two or three; Humphrey Bogart on a travel site would be particularly notable.
Automatic Call Distribution Helps Callers Avoid Auto Attendant 'Hell'
South Africa's Hannes van der Merwe, Mitel product manager at Itec, recently said what most customer service professionals consider gospel truth -- customers really, really despise being abandoned to IVR and auto attendant "hell." "Many customers become frustrated when they get a long list of menu options to choose from when they call in to the contact center, and find themselves bounced around between an IVR and agents who can't help them," van der Merwe said. "The process of getting to the right agent should be as fast, simple and seamless as possible for the customer."
South Africa's Hannes van der Merwe, Mitel product manager at Itec, recently said what most customer service professionals consider gospel truth -- customers really, really despise being abandoned to IVR and auto attendant "hell." "Many customers become frustrated when they get a long list of menu options to choose from when they call in to the contact center, and find themselves bounced around between an IVR and agents who can't help them," van der Merwe said. "The process of getting to the right agent should be as fast, simple and seamless as possible for the customer."
Auto Attendant: Telovations Speech Assist Wins INTERNET TELEPHONY Product of the Year Award
Telovations Speech Assist recently received the 2011 INTERNET TELEPHONY Product of the Year Award from TMC. A cloud-based solution, Speech Assist brings important changes to business communications. Callers using the device just speak the name of the person who they want to speak with, and everyone's time is used more efficiently.
Telovations Speech Assist recently received the 2011 INTERNET TELEPHONY Product of the Year Award from TMC. A cloud-based solution, Speech Assist brings important changes to business communications. Callers using the device just speak the name of the person who they want to speak with, and everyone's time is used more efficiently.
Don't Let Your Auto Attendant Script Confuse the Caller
As self-service and speech recognition capabilities are increasingly leveraged as tactics to effectively connect the customer, many businesses are beginning to realize that scripts aren't limited to the stage or big screen - they are a crucial part of the caller experience.
As self-service and speech recognition capabilities are increasingly leveraged as tactics to effectively connect the customer, many businesses are beginning to realize that scripts aren't limited to the stage or big screen - they are a crucial part of the caller experience.
The On-Hold Aspect of Auto Attendants
We come across the saying "Mind the gap" when boarding planes and trains, but there's another type of gap that most individuals come across on a frequent basis. This "gap" we speak of is the time between when one dials an organization via telephone and finally gets in contact with their desired third-party on the other end of the line. Whether it's a doctor's office, retail company or insurance provider, most of us are put on hold before we reach a person or automated service that can help us with our inquiry.
We come across the saying "Mind the gap" when boarding planes and trains, but there's another type of gap that most individuals come across on a frequent basis. This "gap" we speak of is the time between when one dials an organization via telephone and finally gets in contact with their desired third-party on the other end of the line. Whether it's a doctor's office, retail company or insurance provider, most of us are put on hold before we reach a person or automated service that can help us with our inquiry.
How the Cloud Makes Speech-enabled Auto Attendants Affordable
A recent white paper from lyrix.com, entitled "Why Every Enterprise Needs a VoIP High Quality Speech Enabled Auto Attendant," does a good job demonstrating why, with growing bandwidth and the ubiquity of SIP, "it is finally feasible to deliver high quality speech applications from the cloud."
A recent white paper from lyrix.com, entitled "Why Every Enterprise Needs a VoIP High Quality Speech Enabled Auto Attendant," does a good job demonstrating why, with growing bandwidth and the ubiquity of SIP, "it is finally feasible to deliver high quality speech applications from the cloud."
Unforeseen Circumstances Demand an Auto Attendant
How many situations in business are you able to perfectly predict? How many times does your business change directions and you have to be able to "go with the flow"? When uncontrolled events such as weather or natural disasters enter the mix, your operation can change in an instant. With an auto attendant in place, you can notify your employees and keep your customers up to speed.
How many situations in business are you able to perfectly predict? How many times does your business change directions and you have to be able to "go with the flow"? When uncontrolled events such as weather or natural disasters enter the mix, your operation can change in an instant. With an auto attendant in place, you can notify your employees and keep your customers up to speed.
Wind Currents iV2VIP Video Softphone App Includes Auto Attendant
Wind Currents Communications, a provider of Voice over Internet Protocol (VoIP) service, video phones and IP phones, announced the launch of iV2VIP video softphone app and calling plans designed for small businesses and telemedicine providers. The new iV2VIP app utilizes a H.264 video codec to enable in-network video calling over any WiFI Internet connection via iPhone or iPad (iOS 5) smartphone devices, company officials said.
Wind Currents Communications, a provider of Voice over Internet Protocol (VoIP) service, video phones and IP phones, announced the launch of iV2VIP video softphone app and calling plans designed for small businesses and telemedicine providers. The new iV2VIP app utilizes a H.264 video codec to enable in-network video calling over any WiFI Internet connection via iPhone or iPad (iOS 5) smartphone devices, company officials said.
Parlance Gives Scoop on Latest Product, Talks Telephony Infrastructure in 2012
The expert in everything related to auto attendants and virtual receptionists, Parlance Corp., has certainly been on the quieter side these last few months, but for good reason: the company has been busy developing the smartDialog application for its star product nameConnector.
The expert in everything related to auto attendants and virtual receptionists, Parlance Corp., has certainly been on the quieter side these last few months, but for good reason: the company has been busy developing the smartDialog application for its star product nameConnector.
Verdi Business Messaging Bringing Auto Attendant Services to Australian Business Market
Verdi Business Messaging has launched its suite of fully automated virtual answering services that will serve the needs of the Australian small and medium business market. The company said in a release that it has made available a full range of services that provide all-in-one virtual office packages to support staff in busy times. These are most suitable for businesses that deal with call volumes that exceed their current capacity.
Verdi Business Messaging has launched its suite of fully automated virtual answering services that will serve the needs of the Australian small and medium business market. The company said in a release that it has made available a full range of services that provide all-in-one virtual office packages to support staff in busy times. These are most suitable for businesses that deal with call volumes that exceed their current capacity.
Time to Get Your Auto Attendant in the Holiday Spirit
The holiday season creates significant opportunities for special promotions and after-hours messaging, driving the need for the implementation of an auto attendant. With Thanksgiving just around the corner and the Christmas holidays ready to settle in, this is the perfect time to use an auto attendant to promote your latest products or services and holiday specials to anyone calling your company.
The holiday season creates significant opportunities for special promotions and after-hours messaging, driving the need for the implementation of an auto attendant. With Thanksgiving just around the corner and the Christmas holidays ready to settle in, this is the perfect time to use an auto attendant to promote your latest products or services and holiday specials to anyone calling your company.
Hosted Auto Attendant Service the Perfect Fit for Growing SMBs
There's no doubt that today's companies, especially SMBs, operate with one goal in mind: to grow and prosper. Of course, a growing business produces more side effects, meaning your growing and transitioning staff will require more inquiries and tasks to tend to on a daily basis.
There's no doubt that today's companies, especially SMBs, operate with one goal in mind: to grow and prosper. Of course, a growing business produces more side effects, meaning your growing and transitioning staff will require more inquiries and tasks to tend to on a daily basis.
Info on Affordable Auto Attendants Available through Automated Answering Systems Site
AutomatedPhoneSystems.net has launched the Automated Answering Systems site, designed to provide information on auto attendant and predictive dialing systems.
AutomatedPhoneSystems.net has launched the Automated Answering Systems site, designed to provide information on auto attendant and predictive dialing systems.
Boo! Is Your Auto Attendant Scaring Your Callers?
Halloween is officially upon us, and if your callers are anything like the trick-or-treaters in your neighborhood, they're sure to be knocking on your business door for a treat.
Halloween is officially upon us, and if your callers are anything like the trick-or-treaters in your neighborhood, they're sure to be knocking on your business door for a treat.
Auto Attendant Provider Parlance an Innovator in Real-Time Location Routing
It's no secret that healthcare processes can be complex, as they consist of multiple hand-offs between caregivers who require crucial information in real-time for achieving a smooth, safe workflow.
It's no secret that healthcare processes can be complex, as they consist of multiple hand-offs between caregivers who require crucial information in real-time for achieving a smooth, safe workflow.
Eight Guidelines for Creating a Successful Auto Attendant
Josh Cochran, president of Diverse CTI, recently wrote that auto attendants have always been the subject of controversy. Yes, this is true, and it's nice to hear those in the industry being frank about it. "One side says they drive people away. It's impersonal and mechanical. People just want to talk to a real person," Cochran says, adding that, naturally, "the other side says they are great! They help people get to the people they need to talk to faster and keep them from getting the run around."
Josh Cochran, president of Diverse CTI, recently wrote that auto attendants have always been the subject of controversy. Yes, this is true, and it's nice to hear those in the industry being frank about it. "One side says they drive people away. It's impersonal and mechanical. People just want to talk to a real person," Cochran says, adding that, naturally, "the other side says they are great! They help people get to the people they need to talk to faster and keep them from getting the run around."
On Hold Company Finds Asterisk-Based VoIP Platforms the Key to On-Hold Loop Issues
The everyday customer service experience has helped customers become accustomed to hearing on-hold music and repetitive ads during wait-time for a live agent. But a lot of hard work and effort goes into creating an effective ad loop, as evidenced by On Hold Company's newest solution.
The everyday customer service experience has helped customers become accustomed to hearing on-hold music and repetitive ads during wait-time for a live agent. But a lot of hard work and effort goes into creating an effective ad loop, as evidenced by On Hold Company's newest solution.
The Perks of VoIP Auto Attendants
The VoIP auto attendant can be thought of as a virtual receptionist who never does her nails or calls her mother when she should be working. According to officials of AccessDirect, such a tool offers efficient management of inbound calls and routing, working through interactions with the caller to "manage calls in a professional manner and enhance the efficiency of customer service."
The VoIP auto attendant can be thought of as a virtual receptionist who never does her nails or calls her mother when she should be working. According to officials of AccessDirect, such a tool offers efficient management of inbound calls and routing, working through interactions with the caller to "manage calls in a professional manner and enhance the efficiency of customer service."
Auto Attendant: Parlance Offers No-Risk Voice-Enabled Technology for Better Customer Service
According to a recent study from auto attendant experts Parlance, it is becoming increasingly difficult for "overworked switchboards, confusing touch-tone systems and endlessly revised print directories" to compete with voice-enabled technology. Parlance can help by eliminating a significant part of the inconvenience and financial risk associated with voice-enabled technology by means of their No Obligation Trial Installation.
According to a recent study from auto attendant experts Parlance, it is becoming increasingly difficult for "overworked switchboards, confusing touch-tone systems and endlessly revised print directories" to compete with voice-enabled technology. Parlance can help by eliminating a significant part of the inconvenience and financial risk associated with voice-enabled technology by means of their No Obligation Trial Installation.
TeleWare and Vodat Turn to Auto Attendant, IVR to Cut Telephony Costs for Retailers
Vodat and TeleWare, a U.K .supplier of communications solutions for mobile and distributed workers, have joined forces to cut the cost of telephony. The companies plan to offer cloud-based software and telephony to help retailers cut costs and improve customer service. As part of the pact, TeleWare has extended accredited partner status to Vodat International, a communications solutions provider to the retail industry."Our partnership with Vodat has provided another route to market with an organisation that really understands the retail sector," said Steve Haworth, CEO of TeleWare, in a statement.
Vodat and TeleWare, a U.K .supplier of communications solutions for mobile and distributed workers, have joined forces to cut the cost of telephony. The companies plan to offer cloud-based software and telephony to help retailers cut costs and improve customer service. As part of the pact, TeleWare has extended accredited partner status to Vodat International, a communications solutions provider to the retail industry."Our partnership with Vodat has provided another route to market with an organisation that really understands the retail sector," said Steve Haworth, CEO of TeleWare, in a statement.
Auto Attendant: Parlance's nameConnector Offers Help with Complex Dialing
With some telecommunications environments, the dialing process to reach a desired destination can be complex. According to Parlance Corp., a company specializing in fully-managed auto attendants, there is one frustration common to many businesses: "Extension numbers, departmental directories, and sub-menus can all present unique challenges to a speech-enabled call routing" product.
With some telecommunications environments, the dialing process to reach a desired destination can be complex. According to Parlance Corp., a company specializing in fully-managed auto attendants, there is one frustration common to many businesses: "Extension numbers, departmental directories, and sub-menus can all present unique challenges to a speech-enabled call routing" product.
Five Steps to Better Directory Insight for Your Auto Attendant
We know: You need more and more accurate and holistic contact information in directory requirements when it comes to business communications applications. There are problems, of course , as we have a mobile workforce, so we need more robust contact data management processes and infrastructure. So say officials of auto attendant experts Parlance, which provides speech-enabled call routing help for this task in a product called nameConnector. The company has put together five directory insight and best practice recommendations to help with your enterprise's communications applications:
We know: You need more and more accurate and holistic contact information in directory requirements when it comes to business communications applications. There are problems, of course , as we have a mobile workforce, so we need more robust contact data management processes and infrastructure. So say officials of auto attendant experts Parlance, which provides speech-enabled call routing help for this task in a product called nameConnector. The company has put together five directory insight and best practice recommendations to help with your enterprise's communications applications:
Star2Star's Business Continuity Solution StarRecovery Features Auto Attendant
Star2Star Communications, an Internet phone solution provider, has launched StarRecovery, a business continuity service featuring an auto attendant. Leveraging StarRecovery, customers will benefit from a complete, full-featured virtual PBX system that can be used when a customer's main telephone system is rendered inoperable by environmental, power, or Internet disruptions.
Star2Star Communications, an Internet phone solution provider, has launched StarRecovery, a business continuity service featuring an auto attendant. Leveraging StarRecovery, customers will benefit from a complete, full-featured virtual PBX system that can be used when a customer's main telephone system is rendered inoperable by environmental, power, or Internet disruptions.
Auto Attendant Provider Parlance Finds nameConnector Successful in Healthcare Market
The experts in auto attendant solutions, Parlance Corp., has found its nameConnector speech-enabled call routing service is a perfect fit for the healthcare industry. The product is billed as a tool to alleviate many of "the common problems associated with telephony that plague modern healthcare institutions. nameConnector is designed to help reduce operator strain by offloading what company officials characterize as "a significant amount" of calls, and eliminate hold times for callers, as well as provide a quick and simple connection process.
The experts in auto attendant solutions, Parlance Corp., has found its nameConnector speech-enabled call routing service is a perfect fit for the healthcare industry. The product is billed as a tool to alleviate many of "the common problems associated with telephony that plague modern healthcare institutions. nameConnector is designed to help reduce operator strain by offloading what company officials characterize as "a significant amount" of calls, and eliminate hold times for callers, as well as provide a quick and simple connection process.
Parlance's Auto Attendant Improves Communications for Educational Institutions
Busy organizations often search for solutions that allow them to streamline their communications efforts so as to focus more valuable interactions with key clients or partners. This often includes the implementation of an auto attendant to help automate the routing of calls to the correct individual. Wesleyan University, along with William Paterson University and Drew University, sought the benefit of an auto attendant and relied on Parlance to drive the implementation. The selected solution, nameConnector, is designed to connect more than 150,000 calls for Parlance customers each month. Callers can connect to thousands of destinations from any phone, at any time of day.
Busy organizations often search for solutions that allow them to streamline their communications efforts so as to focus more valuable interactions with key clients or partners. This often includes the implementation of an auto attendant to help automate the routing of calls to the correct individual. Wesleyan University, along with William Paterson University and Drew University, sought the benefit of an auto attendant and relied on Parlance to drive the implementation. The selected solution, nameConnector, is designed to connect more than 150,000 calls for Parlance customers each month. Callers can connect to thousands of destinations from any phone, at any time of day.
Five Key Components of an Auto Attendant
The COO of Parlance Corp., Joseph Maxwell, recently outlined the five major components to a successful speech product for an auto attendant. It's a good summary, so let's take a look at it. Successful speech-enabled call routing tools, he says, are made of components working together to connect the caller to his destination "according to a spoken name or phrase." That being the case, here are the five major components you want:
The COO of Parlance Corp., Joseph Maxwell, recently outlined the five major components to a successful speech product for an auto attendant. It's a good summary, so let's take a look at it. Successful speech-enabled call routing tools, he says, are made of components working together to connect the caller to his destination "according to a spoken name or phrase." That being the case, here are the five major components you want:
Reebok Solves Internal Communications Issue with Parlance's nameConnector
You've heard of Reebok, of course, the highly successful athletic shoe and apparel company. Despite their size and track record, at one point they found that the lack of an enterprise employee directory "made it difficult for sales representatives to connect with employees and departments at headquarters while traveling." So they got auto attendant expert Parlance's nameConnector service installed at their headquarters. According to company officials, now when the sales team dials their designated 800 number, they connect automatically by simply speaking the name of the person they want to reach.
You've heard of Reebok, of course, the highly successful athletic shoe and apparel company. Despite their size and track record, at one point they found that the lack of an enterprise employee directory "made it difficult for sales representatives to connect with employees and departments at headquarters while traveling." So they got auto attendant expert Parlance's nameConnector service installed at their headquarters. According to company officials, now when the sales team dials their designated 800 number, they connect automatically by simply speaking the name of the person they want to reach.
Parlance's COO Sheds Light on 'Investment Protection' of Auto Attendant
Despite the advent of technologies like video conferencing and instant messaging, the telephone still remains a critical channel for communication. That's why speech-enabled call routing solutions providers like Parlance Corp., are ever more vital for connecting callers to their desired parties.
Despite the advent of technologies like video conferencing and instant messaging, the telephone still remains a critical channel for communication. That's why speech-enabled call routing solutions providers like Parlance Corp., are ever more vital for connecting callers to their desired parties.
Telovations Licenses Lyrix's Mobiso Speech-Enabled Auto Attendant Solution
Telovations has licensed Lyrix's Mobiso speech-enabled auto attendant solution to power its new Speech Assist service. Lyrix, a provider of cloud based enterprise communications solutions to SMBs and Fortune 50 Companies worldwide, notes that this initiative introduces a new service that allows users to access a company's directory through voice prompts from their office or cellular phone.
Telovations has licensed Lyrix's Mobiso speech-enabled auto attendant solution to power its new Speech Assist service. Lyrix, a provider of cloud based enterprise communications solutions to SMBs and Fortune 50 Companies worldwide, notes that this initiative introduces a new service that allows users to access a company's directory through voice prompts from their office or cellular phone.
Auto Attendant Specialist Parlance Delivers New Robust Corporate Website
A speech recognition and directory optimization solutions developer Parlance Corporation has spent the past 15 years helping a growing base of enterprise environments meet today's demanding communication needs. Now, the auto attendant specialist has redesigned its new corporate website to reflect its position as a speech recognition technology leader and to highlight the company's growth in the enterprise communications space.
A speech recognition and directory optimization solutions developer Parlance Corporation has spent the past 15 years helping a growing base of enterprise environments meet today's demanding communication needs. Now, the auto attendant specialist has redesigned its new corporate website to reflect its position as a speech recognition technology leader and to highlight the company's growth in the enterprise communications space.
Auto Attendant at Beck and Call of Cardiology Patients
According to a case study at channelpartnersonline.com, an auto attendant system was a key part in streamlining communications across all of Tri-City Caridology's clinics, administration and billing offices.
According to a case study at channelpartnersonline.com, an auto attendant system was a key part in streamlining communications across all of Tri-City Caridology's clinics, administration and billing offices.
To Prepare for London 2012 Games, Quore Advises SMBs to Invest in Auto Attendant
According to a press release, Quore, a London-based managed telephony specialist, is warning London-based SMBs to start preparing for the London 2012 games. The fast-approaching games are expected to cause much disruption for the capital city's transport network, resulting in many Londoners working from home. Quore warns that the cost of hosting the games could rise dramatically when the drop in productivity for SMBs is also added to the equation. In addition to investing in an auto attendant system so calls don't go unanswered, Quore recommends SMEs find a remote working solution that has longevity, rather than temporary functionality.
According to a press release, Quore, a London-based managed telephony specialist, is warning London-based SMBs to start preparing for the London 2012 games. The fast-approaching games are expected to cause much disruption for the capital city's transport network, resulting in many Londoners working from home. Quore warns that the cost of hosting the games could rise dramatically when the drop in productivity for SMBs is also added to the equation. In addition to investing in an auto attendant system so calls don't go unanswered, Quore recommends SMEs find a remote working solution that has longevity, rather than temporary functionality.
Auto Attendant Provider My Social Income Helping Military Families Connect
While members of the U.S. military face physical and emotional challenges in their daily mission to serve and protect, being far away from loved ones certainly doesn't make these endeavors any easier. That's where companies like My Social Income come in, to help make it possible for military families to easily connect.
While members of the U.S. military face physical and emotional challenges in their daily mission to serve and protect, being far away from loved ones certainly doesn't make these endeavors any easier. That's where companies like My Social Income come in, to help make it possible for military families to easily connect.
With Line2 iPad App, Users Will Gain Auto Attendant
With Apple's iPad, the opportunities are endless. Developers are constantly bringing to market new accessories for this revolutionary tablet. But now, the ultimate iPad accessory has arrived - a phone number.
With Apple's iPad, the opportunities are endless. Developers are constantly bringing to market new accessories for this revolutionary tablet. But now, the ultimate iPad accessory has arrived - a phone number.
Auto Attendant: Audio Messaging Solutions Merges with Impressions On Hold
Audio Messaging Solutions (AMS), which delivers speech solutions such as auto attendant, on-hold messaging, IVR prompts, overhead music and digital signage, has merged with IOHI (Impressions On Hold), a provider of on-hold atmospheres videocast solutions. The resulting entity, which combines the audio marketing skills of AMS with the expertise of IOHI, will provide audio, graphic and video marketing solutions to help clients deliver effective marketing messaging for customers.
Audio Messaging Solutions (AMS), which delivers speech solutions such as auto attendant, on-hold messaging, IVR prompts, overhead music and digital signage, has merged with IOHI (Impressions On Hold), a provider of on-hold atmospheres videocast solutions. The resulting entity, which combines the audio marketing skills of AMS with the expertise of IOHI, will provide audio, graphic and video marketing solutions to help clients deliver effective marketing messaging for customers.
How Fully Managed Directories Outweigh Bundled Auto Attendant Solutions
Next time you call a business and are required to speak a person's name in order to be connected, let's hope that company's directory services are accurate - or you're most likely going to be trapped in a maze of names.
Next time you call a business and are required to speak a person's name in order to be connected, let's hope that company's directory services are accurate - or you're most likely going to be trapped in a maze of names.
Sheriff's Office Implements Auto Attendant for Non-Emergency Calls
If you're looking to report a crime or seeking information on community safety, your town's sheriff's office is probably your go-to resource. Whether a live dispatcher is available to assist you in your inquiry, or an auto attendant redirects your call, your request will most likely be answered in a timely and efficient manner.
If you're looking to report a crime or seeking information on community safety, your town's sheriff's office is probably your go-to resource. Whether a live dispatcher is available to assist you in your inquiry, or an auto attendant redirects your call, your request will most likely be answered in a timely and efficient manner.
Neustar Adds Three New Partners to Advance IP Enablers Solutions Capabilities
Neustar, which provides communications solutions and directory services, announced it has formed partnerships with NetNumber, Agilis International, and Pulse Networks to advance the capabilities of its IP Enablers Solutions.
Neustar, which provides communications solutions and directory services, announced it has formed partnerships with NetNumber, Agilis International, and Pulse Networks to advance the capabilities of its IP Enablers Solutions.
Auto Attendant: Phone Numbers UK Offers Attractive Call Options for UK Businesses
Phone Numbers UK has revealed an attractive set of call options for users who want to get connected with people within or outside U.K. The system uses an auto attendant to forwardincoming calls to a U.K phone number, which then diverts the call to the desired location within the U.K. or outside it. For example, when a caller makes a call to a London phone number, the call is diverted to another number in a different area in the U.K or a number in a foreign country. All this happens without the knowledge of the client and at lightning speed.
Phone Numbers UK has revealed an attractive set of call options for users who want to get connected with people within or outside U.K. The system uses an auto attendant to forwardincoming calls to a U.K phone number, which then diverts the call to the desired location within the U.K. or outside it. For example, when a caller makes a call to a London phone number, the call is diverted to another number in a different area in the U.K or a number in a foreign country. All this happens without the knowledge of the client and at lightning speed.
Intermedia Virtual Receptionist Service Offers Auto Attendant to SMBs
Most of us have adapted to interacting with a machine, rather than a live attendant, during calls to businesses. Quite competent in directing us to our desired destination, be it to someone's extension or to find out business hours, auto attendants are replacing human receptionists to save on costs, streamline processes and make sure no call goes unanswered.
Most of us have adapted to interacting with a machine, rather than a live attendant, during calls to businesses. Quite competent in directing us to our desired destination, be it to someone's extension or to find out business hours, auto attendants are replacing human receptionists to save on costs, streamline processes and make sure no call goes unanswered.
Auto Attendant, Auto Attendant, Make Me a Match
Most online dating sites provide love-seekers with photos, extensive profiles featuring favorite movies and laundry lists of partner requirements, but the phone still remains as an efficient way of instantly connecting with others. Enter the trusty auto attendant, and we may have a recipe for a new type of match-making service.
Most online dating sites provide love-seekers with photos, extensive profiles featuring favorite movies and laundry lists of partner requirements, but the phone still remains as an efficient way of instantly connecting with others. Enter the trusty auto attendant, and we may have a recipe for a new type of match-making service.
Auto Attendant Etiquette: Five Ways to Not Send Customers Into a Tizzy
We are inundated with auto attendant services on a daily basis, whether it's a call into a doctor's office, a local store or a hotel. If you're like me, you've either become so frustrated with some auto attendants that you've hung up (while simultaneously swearing at the phone, of course), and given up.
We are inundated with auto attendant services on a daily basis, whether it's a call into a doctor's office, a local store or a hotel. If you're like me, you've either become so frustrated with some auto attendants that you've hung up (while simultaneously swearing at the phone, of course), and given up.
Auto Attendant: Textron Finds Calling Efficiencies with Parlance nameConnector
At one time, Textron had a problem: Mobile employees at Textron's headquarters were experiencing difficulties connecting to co-workers during business travel. There were a number of reasons -- multiple communication devices, widespread distribution of employees across numerous sites and home offices, time zone changes, and the lack of an enterprise employee directory all contributed, as we well imagine they would. So Textron turned to auto attendant expert Parlance Corporation for its nameConnector Service, which was installed and operational in only one day.
At one time, Textron had a problem: Mobile employees at Textron's headquarters were experiencing difficulties connecting to co-workers during business travel. There were a number of reasons -- multiple communication devices, widespread distribution of employees across numerous sites and home offices, time zone changes, and the lack of an enterprise employee directory all contributed, as we well imagine they would. So Textron turned to auto attendant expert Parlance Corporation for its nameConnector Service, which was installed and operational in only one day.
Auto Attendant: TCN Releases Intelligent Skills-Based Routing
TCN has unveiled its intelligent skills-based routing that aims to match the appropriate agent to the right customer. The intelligent skills-based routing is expected to push the envelope of auto attendants and virtual call center technology development. With the new routing skills, TCN has revolutionized the way skills are matched on the back-end, significantly improving connection times.
TCN has unveiled its intelligent skills-based routing that aims to match the appropriate agent to the right customer. The intelligent skills-based routing is expected to push the envelope of auto attendants and virtual call center technology development. With the new routing skills, TCN has revolutionized the way skills are matched on the back-end, significantly improving connection times.
Fully-Managed Auto Attendant Services Offer Unmatched Benefits
For many medium- to large-sized businesses, the auto attendant has become a crucial tool, helping to provide reliable and prompt customer service, accelerate internal communications, and lower the cost of telephony operations.
For many medium- to large-sized businesses, the auto attendant has become a crucial tool, helping to provide reliable and prompt customer service, accelerate internal communications, and lower the cost of telephony operations.
Contact Centers Should Strive for Balance with Auto Attendant Services
A call into an organization or business can spark frustration in customers as they are often greeted with a laundry list of menu options to choose from, and are tossed between IVR and agents unable to solve their problems.
A call into an organization or business can spark frustration in customers as they are often greeted with a laundry list of menu options to choose from, and are tossed between IVR and agents unable to solve their problems.
Auto Attendant: Alabama City Installs New Telephone System to Connect Residents, Save on Costs
The City of Cullman, Ala.'s 13,000 residents and organizations are now fully connected, thanks to a business telephone system installed by Toshiba America Information Systems, Inc. The city, which handles about 12,000 incoming calls per month, is expected to save $30,000 per year with the implementation of the Toshiba Strata CIX telephone system.
The City of Cullman, Ala.'s 13,000 residents and organizations are now fully connected, thanks to a business telephone system installed by Toshiba America Information Systems, Inc. The city, which handles about 12,000 incoming calls per month, is expected to save $30,000 per year with the implementation of the Toshiba Strata CIX telephone system.
Contact Centers Can Queue Their Calls with Auto Attendant Service
On a daily basis, call centers and large organizations experience churns of customers calling with in with a diverse set of inquiries. While the receptionists may have a script on hand and be ready to field all incoming calls, is it truly enough?
On a daily basis, call centers and large organizations experience churns of customers calling with in with a diverse set of inquiries. While the receptionists may have a script on hand and be ready to field all incoming calls, is it truly enough?
SUNY Brockport Partners with Parlance to Implement Auto Attendant Solution
One challenge for SUNY Brockport, as captured in this white paper, was the fact that the organization had two operator switchboards that were running independent of each other, and therefore belonged to two different cost centers. While both could benefit from an auto attendant, one handled calls regarding student information, and the other handled calls to the main number. Instead of using an auto attendant, the college employed two full-time and two part-time operators.
One challenge for SUNY Brockport, as captured in this white paper, was the fact that the organization had two operator switchboards that were running independent of each other, and therefore belonged to two different cost centers. While both could benefit from an auto attendant, one handled calls regarding student information, and the other handled calls to the main number. Instead of using an auto attendant, the college employed two full-time and two part-time operators.
Are Virtual Receptionists the Future of Auto Attendants?
Many of us have become accustomed to interacting with a machine, rather than a live attendant, during calls to organizations like doctors' offices, hotels and corporations. Quite efficient in directing us to our desired destination, be it to someone's extension or to find out operation hours, auto attendants are increasingly replacing human receptionists to save on costs, streamline processes and make sure no call goes unanswered.
Many of us have become accustomed to interacting with a machine, rather than a live attendant, during calls to organizations like doctors' offices, hotels and corporations. Quite efficient in directing us to our desired destination, be it to someone's extension or to find out operation hours, auto attendants are increasingly replacing human receptionists to save on costs, streamline processes and make sure no call goes unanswered.
Auto Attendant: Bababoo Internet Calling App Offers Low-Cost Call Routing on iPhones
Keeping customer's phone numbers, contacts and caller ID the same, Bababoo provides a fantastic call routing service. Rather than just connecting to the mobile carrier's network, the Bababoo Intelligent Calling Service automatically discovers whether or not the phone is connected to the Internet (WiFi or 3G).
Keeping customer's phone numbers, contacts and caller ID the same, Bababoo provides a fantastic call routing service. Rather than just connecting to the mobile carrier's network, the Bababoo Intelligent Calling Service automatically discovers whether or not the phone is connected to the Internet (WiFi or 3G).
Auto Attendant: Avaya to Bring Advanced Call Routing Features to Gexel Telecom
Gexel Telecom, which supplies interactive customer relationship management (CRM) solutions to enterprises in North America, has selected Avaya's Contact Center solutions to enhance customer service and satisfaction and provide its customers with advanced call routing and auto attendant features.
Gexel Telecom, which supplies interactive customer relationship management (CRM) solutions to enterprises in North America, has selected Avaya's Contact Center solutions to enhance customer service and satisfaction and provide its customers with advanced call routing and auto attendant features.
Auto Attendant is Part of the Greater Mobility Equation
It's no doubt that mobile and VoIP have become the leaders in the communications world, in which consumers are continuing to embrace and integrate technologies that keep them constantly connected.
It's no doubt that mobile and VoIP have become the leaders in the communications world, in which consumers are continuing to embrace and integrate technologies that keep them constantly connected.
Parlance's Auto Attendant Service Saves HR Company Over $216,000 Annually
Hewitt Associates has more than 2,500 clients plus 24,000 employees in five countries spanning the globe. The company says it will handle more than 70 million HR-related customer interactions from nearly 20 million employees and retirees this year.It was these internal call transfers that Hewitt believes were the ultimate cause of the call overload and which compelled the company to look for a better solution to call transfers. What it discovered was a service from Parlance Corporation, an auto attendant service provider, called nameConnector.
Hewitt Associates has more than 2,500 clients plus 24,000 employees in five countries spanning the globe. The company says it will handle more than 70 million HR-related customer interactions from nearly 20 million employees and retirees this year.It was these internal call transfers that Hewitt believes were the ultimate cause of the call overload and which compelled the company to look for a better solution to call transfers. What it discovered was a service from Parlance Corporation, an auto attendant service provider, called nameConnector.
What is an Auto Attendant?
Most people encounter and interact with an automated attendant on a normal basis. An auto attendant, for short, allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist. Most often, auto attendants offer the option of a simple, linear menu system - or the typical "press 1 for accounting, press 2 for sales, press 3 for main desk." This, of course, is prompted by a virtual receptionist to guide the caller to his or her desired destination.
Most people encounter and interact with an automated attendant on a normal basis. An auto attendant, for short, allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist. Most often, auto attendants offer the option of a simple, linear menu system - or the typical "press 1 for accounting, press 2 for sales, press 3 for main desk." This, of course, is prompted by a virtual receptionist to guide the caller to his or her desired destination.
IceWarp's New UC Suite Includes Auto Attendant System
A provider of unified communications and collaborations solutions IceWarp has released a suite of what the company says to be five vital pillars of true UC - one of which includes an auto attendant system.
A provider of unified communications and collaborations solutions IceWarp has released a suite of what the company says to be five vital pillars of true UC - one of which includes an auto attendant system.
Auto Attendant: Speech-Enabled Call Routing the Answer to Wesleyan University's Jammed Switchboard
Wesleyan chose a speech-enabled call routing service from auto attendant solutions provider Parlance Corporation called nameConnector. Using this system internally, instead of asking an operator to transfer their call, students, faculty and administration now speak the name of the party they wish to reach and then dial a four-digit extension and are automatically connected.
Wesleyan chose a speech-enabled call routing service from auto attendant solutions provider Parlance Corporation called nameConnector. Using this system internally, instead of asking an operator to transfer their call, students, faculty and administration now speak the name of the party they wish to reach and then dial a four-digit extension and are automatically connected.
Auto Attendant: How It Differs From the IVR
Any company seeking to effectively route calls without sacrificing the time and attention of a live operator will easily opt for an auto attendant. The company that hopes to intelligently gather information from or provide information to the customer may also opt for the Interactive Voice Response (IVR) platform.
Any company seeking to effectively route calls without sacrificing the time and attention of a live operator will easily opt for an auto attendant. The company that hopes to intelligently gather information from or provide information to the customer may also opt for the Interactive Voice Response (IVR) platform.
Behind the Scenes of Recording an Auto Attendant Greeting
Ever wonder how an auto attendant greeting is recorded? Here's your backstage pass to one method of crafting and fine-tuning an auto attendant system and the on-hold music in between.
Ever wonder how an auto attendant greeting is recorded? Here's your backstage pass to one method of crafting and fine-tuning an auto attendant system and the on-hold music in between.
Fine-Tune Your Auto Attendant for After-Hours and Seasonal Specials
Even when a business is closed for the night, weekend or a holiday, customers are still going to have inquiries and require assistance. Therefore, it's important that an auto attendant greeting is just as informative and helpful to callers during closed hours as a customer service representative would be during normal operations.
Even when a business is closed for the night, weekend or a holiday, customers are still going to have inquiries and require assistance. Therefore, it's important that an auto attendant greeting is just as informative and helpful to callers during closed hours as a customer service representative would be during normal operations.
Auto Attendants Serve Up Efficiency with a Side of Savings in Restaurants
Today's businesses -- particularly enterprises -- must take efficiency seriously by implementing quick-moving, reliable and cost-effective processes across all levels of the organization. Customer service is streamlined through services like an auto attendant, which removes the extra step of the operator rerouting the customer's call and inevitably reduces costs for the company while expanding capabilities beyond that of its human counterpart.
Today's businesses -- particularly enterprises -- must take efficiency seriously by implementing quick-moving, reliable and cost-effective processes across all levels of the organization. Customer service is streamlined through services like an auto attendant, which removes the extra step of the operator rerouting the customer's call and inevitably reduces costs for the company while expanding capabilities beyond that of its human counterpart.
Auto Attendant Voice Recognition Extending to Multiple Facets, Even the iPhone
Apple plans to announce the details on the future iOS and expanded voice recognition features will be highlighted in the new system, which is expected to take advantage of technologies developed by Siri. Apple acquired the artificial intelligence company in April of 2010. Before this acquisition, Siri released an iPhone app that acted as a personal assistant, completing the tasks normally associated with an auto attendant.
Apple plans to announce the details on the future iOS and expanded voice recognition features will be highlighted in the new system, which is expected to take advantage of technologies developed by Siri. Apple acquired the artificial intelligence company in April of 2010. Before this acquisition, Siri released an iPhone app that acted as a personal assistant, completing the tasks normally associated with an auto attendant.
Parlance's nameConnector Auto Attendant Helps Reader's Digest Better 'Digest' Callers
Reader's Digest has long been at the forefront of the publishing industry, with a best-selling magazine and a plethora of do-it-yourself and consumer publications that appeal to the masses. With its 25 magazines and 50 million published books reaching consumers all over the world, you would think this renowned publishing company could handle just about anything.
Reader's Digest has long been at the forefront of the publishing industry, with a best-selling magazine and a plethora of do-it-yourself and consumer publications that appeal to the masses. With its 25 magazines and 50 million published books reaching consumers all over the world, you would think this renowned publishing company could handle just about anything.
Ensuring Your Auto Attendant System is Implemented Correctly
In facilities that experience high turnover and customer inquiries, such as a healthcare service or doctors' office, an alternative way to tending to patients' needs other than direct contact is necessary. This is where the role of an auto attendant comes into play, as it assists in rapidly facilitating the questions and requests that constantly bombard the phone lines.
In facilities that experience high turnover and customer inquiries, such as a healthcare service or doctors' office, an alternative way to tending to patients' needs other than direct contact is necessary. This is where the role of an auto attendant comes into play, as it assists in rapidly facilitating the questions and requests that constantly bombard the phone lines.
Auto Attendant System Checks Up On Students' Health During H1N1 Outbreak
For a portion of 2009, doctors' offices and hospitals were flooded with patients - young and old - afflicted with a strain of the flu that has gone down in history as the infamous H1N1 pandemic. At that time, an area of concern for prescribing physicians was the hundreds of college campuses across the nation that housed clusters of students susceptible to the virus due its widespread impact in such close living quarters. One college in particular, Algonquin College in Illinois, took quite an innovative and novel step in an effort to monitor the sickness among the coughing, nose-wiping and feverish students.
For a portion of 2009, doctors' offices and hospitals were flooded with patients - young and old - afflicted with a strain of the flu that has gone down in history as the infamous H1N1 pandemic. At that time, an area of concern for prescribing physicians was the hundreds of college campuses across the nation that housed clusters of students susceptible to the virus due its widespread impact in such close living quarters. One college in particular, Algonquin College in Illinois, took quite an innovative and novel step in an effort to monitor the sickness among the coughing, nose-wiping and feverish students.
Homemade Auto Attendants Are a Thing of the Past
Is it the auto attendant that has evolved or perhaps human impatience has subsided? According to a recent blog posting found on Atlantic Creative Communication's website, "In the beginning (about 30 years ago) the auto attendant was created. Shortly after, we decided we didn't need a real person answering the phone, and things started getting a little out of hand. Now the caller was responsible for getting to the right person or department based on the recorded information. In a society of instant gratification, we didn't want to listen to the list of options. But the auto attendant wasn't going anywhere…"
Is it the auto attendant that has evolved or perhaps human impatience has subsided? According to a recent blog posting found on Atlantic Creative Communication's website, "In the beginning (about 30 years ago) the auto attendant was created. Shortly after, we decided we didn't need a real person answering the phone, and things started getting a little out of hand. Now the caller was responsible for getting to the right person or department based on the recorded information. In a society of instant gratification, we didn't want to listen to the list of options. But the auto attendant wasn't going anywhere…"
Your Auto Attendant Part of the Call Flow Experience
Parlance and I have continually pushed the issue of connecting the caller, but it isn't just the ultimate result of connectivity that we are focused on: it is also the call flow that each caller experiences that we are interested in.
Parlance and I have continually pushed the issue of connecting the caller, but it isn't just the ultimate result of connectivity that we are focused on: it is also the call flow that each caller experiences that we are interested in.
Get Connected with the Right Auto Attendant
Are you a customer, supplier, vendor or business associate trying to reach out to a bank, insurance company, call center or any organization utilizing an auto attendant? How well is your call being connected to the sought after party or department? As TMC's Tammy Wolf wrote, "Most likely, an automated service response or auto attendant has been put in place to lead you to your designated department, directing you to press different numbers and speak information, all the while weaving you in and out of menus and choices."
Are you a customer, supplier, vendor or business associate trying to reach out to a bank, insurance company, call center or any organization utilizing an auto attendant? How well is your call being connected to the sought after party or department? As TMC's Tammy Wolf wrote, "Most likely, an automated service response or auto attendant has been put in place to lead you to your designated department, directing you to press different numbers and speak information, all the while weaving you in and out of menus and choices."
Auto Attendants are People Too
It is back to the debate of real operator versus auto attendant. But, if you are a small business owner operating in this current economy, still trying to keep afloat, you've probably already cut your staffing levels to the bare bones. Perhaps you've laid-off your only receptionist, which means when you're out on the road there's no one in the office to handle incoming calls from prospects, existing customers, partners or suppliers. Therefore, there is no debate.
It is back to the debate of real operator versus auto attendant. But, if you are a small business owner operating in this current economy, still trying to keep afloat, you've probably already cut your staffing levels to the bare bones. Perhaps you've laid-off your only receptionist, which means when you're out on the road there's no one in the office to handle incoming calls from prospects, existing customers, partners or suppliers. Therefore, there is no debate.
Speech Recognition Near You: EMRs, Games, and Auto Attendants
Whether hitting it big time at HiMSS 2011, catering to worldwide gamers, or making your auto attendant an enterprise all-star, speech recognition technology is finding its place in your hospital, your office, your home, and many more places known and unknown. Those utilizing speech recognition technology in their services and solution report a significant return on their speech recognition investments.
Whether hitting it big time at HiMSS 2011, catering to worldwide gamers, or making your auto attendant an enterprise all-star, speech recognition technology is finding its place in your hospital, your office, your home, and many more places known and unknown. Those utilizing speech recognition technology in their services and solution report a significant return on their speech recognition investments.
Is Your Auto Attendant Awkward? Just Ask Your Customers
As I've been saying all along, and Parlance, a fully managed auto attendant service, will back me up on this - you want to CONNECT the caller, not CONFUSE the caller. Male or female auto attendant? Professional or in-house voice messaging? Proper pronunciation? Some of these auto attendant aspects have a bigger affect on caller confusion than others; some are just mere preference. But when it comes to clarity these aren't the only features or functions you have to consider.
As I've been saying all along, and Parlance, a fully managed auto attendant service, will back me up on this - you want to CONNECT the caller, not CONFUSE the caller. Male or female auto attendant? Professional or in-house voice messaging? Proper pronunciation? Some of these auto attendant aspects have a bigger affect on caller confusion than others; some are just mere preference. But when it comes to clarity these aren't the only features or functions you have to consider.
The Pro of Using a Pro for Your Auto Attendant Messaging
How do you select the right voice for your interactive voice response system and auto attendant solution? Aside from determining the right gender, you also have to find the right dialect, the right pitch and even the right tone, ensuring people enjoy listening to that voice. This recent GM Voices post examined the role of voice in IVR and auto attendant messaging and whether or not a professional is needed to get the job done right.
How do you select the right voice for your interactive voice response system and auto attendant solution? Aside from determining the right gender, you also have to find the right dialect, the right pitch and even the right tone, ensuring people enjoy listening to that voice. This recent GM Voices post examined the role of voice in IVR and auto attendant messaging and whether or not a professional is needed to get the job done right.
Is it a Boy or Girl? Your Auto Attendant That Is
A lot goes into this evaluation, such as recognizing if your auto attendant solution provider feels a necessary responsibility to CONNECT THE CALLER. Or, is your auto attendant capable of error-free speech recognition with varying pronunciation hitting the system daily? Easy to see that some difficult technology is needed in your chosen auto attendant solution. But it isn't only managed services and efficient technology that your customers are looking for. Let's be honest, they want a solution that makes them feel as if they are experiencing a true human interaction. Therefore, what should the voice of this auto attendant sound like? Are customers more comfortable interacting with a male or female voice?
A lot goes into this evaluation, such as recognizing if your auto attendant solution provider feels a necessary responsibility to CONNECT THE CALLER. Or, is your auto attendant capable of error-free speech recognition with varying pronunciation hitting the system daily? Easy to see that some difficult technology is needed in your chosen auto attendant solution. But it isn't only managed services and efficient technology that your customers are looking for. Let's be honest, they want a solution that makes them feel as if they are experiencing a true human interaction. Therefore, what should the voice of this auto attendant sound like? Are customers more comfortable interacting with a male or female voice?
AT&T Rolls Out New PBX Application Featuring an Auto Attendant
AT&T, a dealer in communications, announced the new Office@Hand application, a mobile PBX application which allows AT&T's small business subscribers to configure and manage their office phone system on the go with such features as an auto attendant.
AT&T, a dealer in communications, announced the new Office@Hand application, a mobile PBX application which allows AT&T's small business subscribers to configure and manage their office phone system on the go with such features as an auto attendant.
Auto Attendants, EMRs, Speech Recognition Technology Sure to Be HiMSS Showstoppers
With HiMSS 2011 underway, those in the healthcare industry have begun their networking. The conference held from Feb. 20 - 24 provides a platform to link people, potential and progress. Healthcare professionals will be discussing healthcare transformation through IT, including the role of such technologies as speech recognition and the benefits it provides to the healthcare industry in such solutions as auto attendants and EMRs.
With HiMSS 2011 underway, those in the healthcare industry have begun their networking. The conference held from Feb. 20 - 24 provides a platform to link people, potential and progress. Healthcare professionals will be discussing healthcare transformation through IT, including the role of such technologies as speech recognition and the benefits it provides to the healthcare industry in such solutions as auto attendants and EMRs.
Significant ROI Expected of Speech Recognition Investments Like Your Auto Attendant
Summing it up, no need to blame speech recognition technology found in your auto attendant solution, especially since service providers report a significant return on their speech recognition investments, according to KLAS, a research firm specializing in monitoring and reporting the performance of healthcare vendors.
Summing it up, no need to blame speech recognition technology found in your auto attendant solution, especially since service providers report a significant return on their speech recognition investments, according to KLAS, a research firm specializing in monitoring and reporting the performance of healthcare vendors.
Hosted VoIP and Auto Attendants: Improving Your Business Communications
Voice over Internet Protocol (VoIP) has been one of the hottest technologies of the decade. Early on, VoIP was considered unreliable for businesses because of a number of issues, the most critical of them being voice quality. Today, the scenario is different. The auto attendant, a well known hosted VoIP solution in large enterprises and now small businesses, can add a professional tone in your interaction with customers or business clients.
Voice over Internet Protocol (VoIP) has been one of the hottest technologies of the decade. Early on, VoIP was considered unreliable for businesses because of a number of issues, the most critical of them being voice quality. Today, the scenario is different. The auto attendant, a well known hosted VoIP solution in large enterprises and now small businesses, can add a professional tone in your interaction with customers or business clients.
Evaluate Before Employing an Automated Attendant at Your Contact Center
An auto attendant provider should be carefully studied for its fully managed services rather than its solution. You want to know first, the type of customers your business caters to; daily call volume handled; whether the contact center is sales oriented or for sorting out customer grievances; financial implications; and more.
An auto attendant provider should be carefully studied for its fully managed services rather than its solution. You want to know first, the type of customers your business caters to; daily call volume handled; whether the contact center is sales oriented or for sorting out customer grievances; financial implications; and more.
An Auto Attendant Script Helps Connect the Caller
Pronunciation is one of many challenges that could affect your organization's image, another is the quality of your auto attendant script, which is designed to provide your callers with value-added information in substitute of a live operator. There are many kinds of people who call your company. Some have never called you before; others may call your system frequently and just want to reach their party quickly without having to listen to the entire menu. These are all scenarios that you need to keep in mind as you create your auto attendant script and voicemail greeting.
Pronunciation is one of many challenges that could affect your organization's image, another is the quality of your auto attendant script, which is designed to provide your callers with value-added information in substitute of a live operator. There are many kinds of people who call your company. Some have never called you before; others may call your system frequently and just want to reach their party quickly without having to listen to the entire menu. These are all scenarios that you need to keep in mind as you create your auto attendant script and voicemail greeting.
Parlance and Pronunciation Go Hand-in-Hand: The Fully Managed Auto Attendant Solution
Having one's name mispronounced is a common malady, more common than many people realize. It's hard to pronounce names, and we are talking about people here, imagine how the computerized auto attendant struggles.
Having one's name mispronounced is a common malady, more common than many people realize. It's hard to pronounce names, and we are talking about people here, imagine how the computerized auto attendant struggles.
Fire Department Launches Auto Attendant Answering System for Non-emergencies
The Scarsdale Fire Department, which looks after the protection and preservation of life, property and environment from the adverse effects of fire and hazardous conditions through diverse measures, launched a new auto attendant telephone answering system for all non-emergency business calls. Scarsdale is a town and village located in Westchester County, N.Y., which is operated solely by a village government.
The Scarsdale Fire Department, which looks after the protection and preservation of life, property and environment from the adverse effects of fire and hazardous conditions through diverse measures, launched a new auto attendant telephone answering system for all non-emergency business calls. Scarsdale is a town and village located in Westchester County, N.Y., which is operated solely by a village government.
Parlance Isn't Just an Auto Attendant Solution: Keeping the Voice of the Customer in Mind
It's easy to point fingers when things go wrong, especially if you can point the blame on an auto attendant rather than a real switchboard operator. Parlance, a provider of speech-enabled call-routing solutions, takes the initiative to jump into action and help the customer solve the problem. Every Parlance employee, from company executives to service engineers, knows it's a necessary responsibility to CONNECT THE CALLER. This company-wide philosophy, couple with Parlance's robust Managed Services, have made all the difference for their many customers.
It's easy to point fingers when things go wrong, especially if you can point the blame on an auto attendant rather than a real switchboard operator. Parlance, a provider of speech-enabled call-routing solutions, takes the initiative to jump into action and help the customer solve the problem. Every Parlance employee, from company executives to service engineers, knows it's a necessary responsibility to CONNECT THE CALLER. This company-wide philosophy, couple with Parlance's robust Managed Services, have made all the difference for their many customers.
Brand Your Auto Attendant Service for Improved Customer Service
Nowadays, the utilization of an auto attendant service is the path most companies are choosing to cut costs. According to Forrester Research, it costs $6 for every call handled by an actual person, while a call handled by an auto attendant costs between 5 and 25 cents.
Nowadays, the utilization of an auto attendant service is the path most companies are choosing to cut costs. According to Forrester Research, it costs $6 for every call handled by an actual person, while a call handled by an auto attendant costs between 5 and 25 cents.
How a VoIP Auto Attendant Streamlines Your Business Communications
With Voice over Internet Protocol (VoIP) intruding enterprise telecommunications systems, a number of technologies are being introduced to help enterprises manage the VoIP calls. The VoIP auto attendant is one such technology, which helps business offices manage inbound calls and route them to the correct person.
With Voice over Internet Protocol (VoIP) intruding enterprise telecommunications systems, a number of technologies are being introduced to help enterprises manage the VoIP calls. The VoIP auto attendant is one such technology, which helps business offices manage inbound calls and route them to the correct person.
No Need to Attend to Your Auto Attendant When You Make the Right Purchase
Many organizations tend to overlook the fact that their auto attendant needs continuous monitoring and updating in order to perform efficiently and on a consistent basis. It is convenient to acquire a hosted phone service provider, which offers a bundled auto attendant with its service. But, which service is best, which auto attendant is going to properly and effectively assist your organization? Parlance, an auto attendant solution and service provider, explains four features you want to look for when selecting an auto attendant - one that will get the job done the right way, the first time and for a long time.
Many organizations tend to overlook the fact that their auto attendant needs continuous monitoring and updating in order to perform efficiently and on a consistent basis. It is convenient to acquire a hosted phone service provider, which offers a bundled auto attendant with its service. But, which service is best, which auto attendant is going to properly and effectively assist your organization? Parlance, an auto attendant solution and service provider, explains four features you want to look for when selecting an auto attendant - one that will get the job done the right way, the first time and for a long time.
Parlance's Managed Service Extends the Value of its Auto Attendant Solution
Auto attendant solutions have evolved to the point of delivering great value to the enterprise. When they can be delivered as a managed service, however, the value of the solution is extended even further. This is the concept for one proven provider in this space, Parlance Corp. The company offers a speech-enabled call routing solution as a managed service.
Auto attendant solutions have evolved to the point of delivering great value to the enterprise. When they can be delivered as a managed service, however, the value of the solution is extended even further. This is the concept for one proven provider in this space, Parlance Corp. The company offers a speech-enabled call routing solution as a managed service.
Parlance's 'Personal Directories' Feature Keeps Mobile Workers Connected Where Ever They Go
One wouldn't normally expect an auto attendant solution provider to address the needs of mobile workers, but Parlance Corp. has done exactly that with its "Personal Directories" feature, which is offered as part of its nameConnector auto attendant service.
One wouldn't normally expect an auto attendant solution provider to address the needs of mobile workers, but Parlance Corp. has done exactly that with its "Personal Directories" feature, which is offered as part of its nameConnector auto attendant service.
Auto Attendant: RhinoTech Enhances Customer Service with Cbeyond
RhinoTech, a business that manufactures products for the screen printing industry, selected Cbeyond's new Virtual Receptionist to "answer" incoming calls and better direct customers to the people or departments they need to reach.
RhinoTech, a business that manufactures products for the screen printing industry, selected Cbeyond's new Virtual Receptionist to "answer" incoming calls and better direct customers to the people or departments they need to reach.
Parlance's nameConnector Allows for Seamless Connections via Voice
Parlance Corp. offers a speech enabled auto attendant solution called nameConnector that is delivered as a managed service to ensure system performance and reliability. It is ideal for enterprises seeking to improve communications throughout the organization as well as to improve customer service and overall responsiveness.
Parlance Corp. offers a speech enabled auto attendant solution called nameConnector that is delivered as a managed service to ensure system performance and reliability. It is ideal for enterprises seeking to improve communications throughout the organization as well as to improve customer service and overall responsiveness.
Not All Auto Attendants Are Created Equal
Has the auto attendant become "commoditized?" Maybe not yet - but it seems like it's getting there. Most phone systems now come with an auto attendant pre-integrated - vendors are bundling auto attendants with their solutions for minimal additional cost. This is especially true for hosted phone service providers - nearly all of them offer some kind of auto attendant as part of their service.
Has the auto attendant become "commoditized?" Maybe not yet - but it seems like it's getting there. Most phone systems now come with an auto attendant pre-integrated - vendors are bundling auto attendants with their solutions for minimal additional cost. This is especially true for hosted phone service providers - nearly all of them offer some kind of auto attendant as part of their service.
Can't Connect Via the Auto Attendant? Don't Blame the Speech Recognizer!
When someone calls a company and the speech-enabled auto attendant fails to connect them to the proper person, they typically blame the speech recognizer for not accurately interpreting what they said.
When someone calls a company and the speech-enabled auto attendant fails to connect them to the proper person, they typically blame the speech recognizer for not accurately interpreting what they said.
12 Small Business Marketing Phone Tips 'Til Christmas
How do you reconcile the high-pressure needs of your small business with your family's desire to roast chestnuts on the open fire? Having a virtual phone service can help. Toward that end, we offer up these 12 small business phone tips 'til Christmas. Hope they help make your season a little brighter.
How do you reconcile the high-pressure needs of your small business with your family's desire to roast chestnuts on the open fire? Having a virtual phone service can help. Toward that end, we offer up these 12 small business phone tips 'til Christmas. Hope they help make your season a little brighter.
60 Percent of Office Workers Say They Don't Need Their Offices
A new study funded by Cisco found that 60 percent of workers around the world believe that they do not need to be in the office anymore to be productive. This was especially the case in Asia and Latin America. More than nine of 10 employees in India (93 percent) said they did not need to be in the office to be productive. This sentiment was extremely prevalent in China (81 percent) and Brazil (76 percent), as well.
A new study funded by Cisco found that 60 percent of workers around the world believe that they do not need to be in the office anymore to be productive. This was especially the case in Asia and Latin America. More than nine of 10 employees in India (93 percent) said they did not need to be in the office to be productive. This sentiment was extremely prevalent in China (81 percent) and Brazil (76 percent), as well.
Parlance's NameConnector Could be the Voice Network Answer
Have you heard of Parlance's nameConnector? You might want to know about this auto attendant service.
Have you heard of Parlance's nameConnector? You might want to know about this auto attendant service.
Arnot Ogden Medical Center Chooses Parlance's Auto Attendant Service
Arnot Ogden Medical Center in Elmira, N.Y., an independent, not-for-profit, 256-bed medical facility with more than 300 physicians from more than 50 specialties, offers care at the Falck Cancer Center, Heart and Vascular Institute, Diabetes Center, Health Center For Women and the Maternal and Child Health Center, thus calling for a need for Parlance's reliable auto attendant service.
Arnot Ogden Medical Center in Elmira, N.Y., an independent, not-for-profit, 256-bed medical facility with more than 300 physicians from more than 50 specialties, offers care at the Falck Cancer Center, Heart and Vascular Institute, Diabetes Center, Health Center For Women and the Maternal and Child Health Center, thus calling for a need for Parlance's reliable auto attendant service.
Naval Health Clinic Patuxent River Using Microlog's Call Center Technology
Naval Health Clinic Patuxent River, the medical facility for Patuxent River Naval Air Station in southern Maryland, is now using Microlog Corporation's ServiceFirst Contact Center and Patient Appointment System.
Naval Health Clinic Patuxent River, the medical facility for Patuxent River Naval Air Station in southern Maryland, is now using Microlog Corporation's ServiceFirst Contact Center and Patient Appointment System.
IP Phone Maker Yealink Products to be Distributed by Du Pont Telecom
Du Pont Telecom recently announced that it has signed a partnership agreement with Nology, a supplier of security-driven broadband, networking and communication solutions. Through the accord, Du Pont will become an official distributor of Nology's line of Yealink VoIP phones, which simplify businesses communication with a high standard of security.
Du Pont Telecom recently announced that it has signed a partnership agreement with Nology, a supplier of security-driven broadband, networking and communication solutions. Through the accord, Du Pont will become an official distributor of Nology's line of Yealink VoIP phones, which simplify businesses communication with a high standard of security.
Auto Attendant vs. IVR: What's the Difference?
Now that most auto attendant systems come endowed with speech recognition an interesting question comes up: What's the difference between an auto attendant and an IVR?
Now that most auto attendant systems come endowed with speech recognition an interesting question comes up: What's the difference between an auto attendant and an IVR?
Managed Service nameConnector Provides Optimal Auto Attendant Solution
The implementation of an auto attendant into any large corporation can significantly reduce the hassle experienced by customers who have to navigate through different communication trees to get to the right person. The auto attendant can ensure the caller reaches the right destination the first time, improving the overall experience and customer satisfaction.
The implementation of an auto attendant into any large corporation can significantly reduce the hassle experienced by customers who have to navigate through different communication trees to get to the right person. The auto attendant can ensure the caller reaches the right destination the first time, improving the overall experience and customer satisfaction.
Auto Attendant Systems Help Companies Consolidate, Even Eliminate, Multiple Operator Positions
Has your business grown over the years, whether organically or through acquisition, to include multiple, geographically-dispersed offices? Are you looking for a phone system that will allow you to unify all of those locations on a single system - giving your customers a single number to reach anyone throughout your organization - without having to run out and buy expensive new equipment for each location?
Has your business grown over the years, whether organically or through acquisition, to include multiple, geographically-dispersed offices? Are you looking for a phone system that will allow you to unify all of those locations on a single system - giving your customers a single number to reach anyone throughout your organization - without having to run out and buy expensive new equipment for each location?
Parlance's nameConnector: The Fully Managed Auto Attendant Service
Are you frustrated with the reliability of the auto attendant on your company's phone system?
Are you frustrated with the reliability of the auto attendant on your company's phone system?
Parlance's Auto Attendant Solution Integrates with Cisco, Microsoft Unified Communications
Thanks to the fact that it supports SIP, or session initiation protocol, Parlance's nameConnector auto attendant service offers seamless integration with unified communications systems, including Cisco Unified Call Manager and Microsoft Office Communication Server.
Thanks to the fact that it supports SIP, or session initiation protocol, Parlance's nameConnector auto attendant service offers seamless integration with unified communications systems, including Cisco Unified Call Manager and Microsoft Office Communication Server.
Parlance's Managed Auto Attendant Service Delivers Long Term Reliability
Parlance Corp.'s nameConnector is a managed auto attendant service that enables callers to connect automatically by just saying the name of the person, department or location they wish to reach.
Parlance Corp.'s nameConnector is a managed auto attendant service that enables callers to connect automatically by just saying the name of the person, department or location they wish to reach.
Just Speak the Name: Parlance's nameConnector
"Even though I have 2,992 names in my PDA, I never seem to have the phone number I really need."
"Even though I have 2,992 names in my PDA, I never seem to have the phone number I really need."
Parlance Relies on Lessons Learned in Childhood
Auto attendant solutions provider Parlance Corporation is still drawing on lessons learned in its infancy.
Auto attendant solutions provider Parlance Corporation is still drawing on lessons learned in its infancy.
When it comes to Auto Attendant Services, Fully-Managed Service Makes All the Difference
The auto attendant has become a crucial tool for medium- to large-sized businesses seeking to provide prompt and reliable customer support, speed internal communications, and reduce the cost of telephony operations.
The auto attendant has become a crucial tool for medium- to large-sized businesses seeking to provide prompt and reliable customer support, speed internal communications, and reduce the cost of telephony operations.
Sysco Charlotte Learns Auto Attendant Value with the Implementation of Parlance's nameConnector
Sysco, a food service company focused on the sale and distribution of food products to restaurants, healthcare and educational facilities, was struggling with high operator costs while trying to deliver a high-quality call experience for its extensive regional customer base at its busy Charlotte, NC distribution center.
Sysco, a food service company focused on the sale and distribution of food products to restaurants, healthcare and educational facilities, was struggling with high operator costs while trying to deliver a high-quality call experience for its extensive regional customer base at its busy Charlotte, NC distribution center.
Parlance Launches Auto Attendant Channel on TMCnet
Technology Marketing Corporation (TMC) today announced that the Auto Attendant channel, sponsored by Parlance Corporation, has been launched as the newest addition to the TMCnet channel program.
Technology Marketing Corporation (TMC) today announced that the Auto Attendant channel, sponsored by Parlance Corporation, has been launched as the newest addition to the TMCnet channel program.
Improve Your Company's Image with Parlance's nameConnector Auto Attendant Solution
As every business owner knows, providing prompt and reliable customer service is paramount - especially in this current economy. When a customer calls, they expect someone to pick up the phone right away and accurately transfer their call to where it needs to go, fast. As such, a company's auto attendant system is an important customer service differentiator.
As every business owner knows, providing prompt and reliable customer service is paramount - especially in this current economy. When a customer calls, they expect someone to pick up the phone right away and accurately transfer their call to where it needs to go, fast. As such, a company's auto attendant system is an important customer service differentiator.
Who Needs a Receptionist when You Have Parlance's Auto Attendant Solution?
If you're a small business owner operating in this current economy, you've probably already cut your staffing levels to the bare bone. Perhaps you've laid-off your only receptionist - which means when you're out on the road, there's no one in the office to handle incoming calls from prospects, existing customers, partners or suppliers.
If you're a small business owner operating in this current economy, you've probably already cut your staffing levels to the bare bone. Perhaps you've laid-off your only receptionist - which means when you're out on the road, there's no one in the office to handle incoming calls from prospects, existing customers, partners or suppliers.
Auto Attendant Case Studies
See Demo in Action
Callers get where they want to go quickly and the first time by saying the name.
On-Site Evaluation
By eliminating the inconvenience and financial risk associated with the first, crucial step, Parlance Corporation's No Obligation Trial Installation is the best method available for assessing the power of voice-enabled technology.
By eliminating the inconvenience and financial risk associated with the first, crucial step, Parlance Corporation's No Obligation Trial Installation is the best method available for assessing the power of voice-enabled technology.