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Handle Auto Attendant Features of IVR with Front Office Assistant
Android (News - Alert) has another front office assistant app, cleverly named the Front Office Assistant.
Consulting firm RIIS has announced the release of the app, which is intended to be a way for businesses to manage the auto attendant functions of their IVR system using an Android tablet, according to RIIS officials.
Describing the Android version, Godfrey Nolan, president of RIIS, said “BroadWorks’ tools help small and medium-sized businesses run more efficiently. But setting up and managing the IVR trees is a challenge for communication services administrators. The Front Office Assistant Android app combines the touch user experience and mobility of a tablet device to make deployment easier. It’s a good example of how tablet computing is moving from B-to-C use, to use in B-to-B enterprise applications.”
Company officials said the app has “simple drop-down menus and on/off controls,” useful for letting administrators provide callers with customized greetings, message options and “the ability to connect to specific people or transfer to other departments.” With the app users can set up PBX (News - Alert) systems, company officials explained, and “create scenarios for call routing based on business hours, after hours, on weekends or holidays.”
“Front Office Assistant allows small businesses to quickly update their auto attendants without IT support,” Nolan said. “With minimal training, users can manage call routing options, professional greetings, even skill-based routing for call centers, all on an Android tablet.”
The app lets small and medium businesses set up and manage auto attendants for answering and routing incoming calls using the touch based interface of the iPad. RIIS company officials at the time noted that BroadSoft (News - Alert) is a provider of software that enables mobile, fixed-line and cable service providers to deliver real-time communications over their IP networks.
Future development plans include “new apps for both Android tablets and iPads that provide functionality for hunt groups, call log displays and scheduling for IVR administration,” company officials said.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Tammy Wolf
Callers get where they want to go quickly and the first time by saying the name.
