Auto Attendant

NextOS Call Center Communications Technology Takes Business VoIP to a New Level with Auto Attendant
Cloud-based business VoIP provider, Nextiva, now offers and supports the next generation communications platform, NextOS, to the small and midsize business market, including its current customer base of 60,000 companies. The new VoIP platform includes enhanced calling features such as the Auto Attendant, as well as hosted call center services, which will make customers more productive and profitable.

ALICE the Auto Attendant, How May I Help You?
We are all familiar with auto attendant services, even if we're not as familiar with the term. Just pick up your phone and call any customer service 800 number and you will be prompted to answer a few quick questions to get routed to the right representative. Or, sometimes the auto attendant can answer the question for you, help you pay your bill, or check your account balance

Isotec Security Auto Attendant System Will Reduce Workload and Facilitate Security
The benefit of using an auto attendant becomes readily apparent to companies who are adopting the technology. There is no need for expanding personnel to hire additional operators, and customer service levels rise after taking on an auto attendant solution that meets the needs of the organization.

Auto Attendant Directory Data Accurately Manages Enterprise Contacts
As the complexity of business communications applications increases, there is a greater need for accurate contact information. This dynamic with a mobile workforce that must remain connected introduces the need for robust contact data management processes. The most valuable asset of a company's communications infrastructure is the contact directory data empowering today's assorted communications applications.

Jail Uses Auto Attendant Solution to Streamline Call Traffic
In today's economy, companies need to keep up with new technology and outpace the competition on a tighter budget. Many businesses are considering investing in an auto attendant solution to upgrade their telephony system. At the Buffalo County Jail, the days of talking to a person when someone calls are over. Since Tuesday, the jail phone system has been automated. Sheriff Neil Miller implemented an auto attendant and interactive voice response (IVR) system by Telmate to provide information to the public about the jail and inmates.

Auto Attendant Streamlines Operations for Arnot Ogden Medical Center
Growth is generally a positive thing, but it can have negative consequences when not handled effectively. When a company grows its customer base beyond its resources for support, it can be difficult to handle all calls efficiently and effectively. Fortunately, an auto attendant can fill the growth gap.

Parlance's Auto Attendant Gives Teaching Hospital a Quieter Environment for Patients
Caritas St. Elizabeth's Medical Center, a teaching hospital of Tufts University School of Medicine that offers patients access to Boston's most respected physicians and advanced treatments, needed an auto attendant to reduce the amount of internal transfer requests to the switchboard and eliminating overhead paging.

SUNY Brockport Finds Immediate Benefit in Parlance Auto-Attendant Solution
While not-for-profit organizations may find offering customer service more challenging than for-profit companies, that doesn't mean they don't have a driving need to do so. What they do need, however, is to be more choosy with the solutions they buy, since few of them have money to waste. This is particularly true with their telecommunication systems.

Parlance's nameConnector Solves Colgate University's Switchboard Traffic Problems
Parlance Corporation is known in the auto attendant space as a company that simplifies enterprise communications by leveraging an organization's contact directory data to power an auto attendant solution that better manages call traffic.